Centralized Technology for Automating Social Protection Processes for Internally Displaced Persons

The project was implemented thanks to the support of the United Nations World Food Programme (WFP UN).

The outbreak of war in Ukraine has led to a significant increase in the number of internally displaced persons and, accordingly, the problems associated with their social protection. 

The automation tools existing at the beginning of 2022 could not meet the new challenges. The Ministry of Social Policy of Ukraine decided to automate the social protection of internally displaced persons based on the Unified Information System of the Social Sphere (UISSS). 

In an extremely short time, Medirent managed to develop the necessary software - Centralized Technology for Automating Social Protection Processes for Internally Displaced Persons, as part of the UISSS, as well as implement it throughout the country.

Thanks to the unique experience of company's specialists and proven technological solutions, migration from previous systems and the introduction of new software took place in record time for systems of this level of complexity and scale.

This work was carried out with the support of the Ministry of Social Policy of Ukraine, the State Enterprise "Information and Computing Center" of the Ministry of Social Policy of Ukraine.

The developed software includes the following main functional blocks:

  • Purpose of assistance, including data verification
  • Accrual of assistance 
  • Recalculations of assistance 
  • Assistance payment 
  • Analytical reporting
  • Information interaction with various government information resources, including the Diia Portal, as well as the use of document-sharing technology 

The centralized technology for automation social protection processes for internally displaced persons provided:

  • The transition from the use of several different information systems created at different times on different technologies to a single modern centralized system.
  • Reducing the burden on the staff of social protection agencies and speeding up decision-making: automatic appointment of the vast majority of IDP benefits.
  • Reengineering of business processes to optimize the work of the social protection system (centralization and unification of processes, automatic verification, data exchanges, unified information environment, unified monitoring of processes, etc.).
  • Formation and use of a single and relevant state-wide database on the appointment and payment of benefits to IDPs.
  • The use of a single information space in the social sphere (Unified Social Register - ESR).
  • The possibility of using information on IDPs in other social security processes, for additional payments to citizens from international organizations, etc.
  • Ensuring automatic information interaction with both the systems of the Ministry of Social Policy and other state information resources to obtain up-to-date data on the applicant, as well as the most complete verification of the submitted information.
  • The convenience of citizens with the state is to provide the possibility for persons to submit applications in various ways: in social protection bodies, through the Diia Portal.
  • A simple process of moving IDPs to service in another social protection department.
  • Creating prerequisites for the extraterritorial principle of serving citizens (regardless of the month of registration, as well as via the Internet).
  • Minimizing the human factor in technological processes (eliminating the associated human resource costs, errors, and the possibility of unauthorized leakage or distortion of data).
  • Check for double IDPs during the appointment, including the registration of IDPs in different regions (prevention of abuse).
  • Reducing the number of errors and corruption manifestations due to the data verification system and the ability to monitor user actions.
  • Efficient system operation and administration support.
  • Elimination of the need to maintain server complexes, and technical administrative personnel for their maintenance in each social protection body.
  • The ability to ensure effective and prompt monitoring of technological processes, from the state level to a specific user.
  • Ability to provide analytical processing of information on a single and relevant database.
  • Transparent and prompt control over the processes of financing IDP benefits.
  • Increased level of protection of information and personal data (UISSS has a comprehensive information protection system).
  • No local databases at places.
  • Minimization of personnel making payments (in fact, all payments are transferred to the level of the Ministry of Social Policy and carried out by its staff).
  • The use of modern information technologies (a wide range of functionality, high performance, the ability to use modern hardware, processing significant amounts of data, and building an integrated information protection system...).
  • Using the experience of automation of similar processes in the Pension Fund of Ukraine (maintaining state registers, centralized appointment and payment of pensions, information interaction, etc.).
  • Reducing the cost of administering social protection processes.

In general, the project provided timely, high-quality, and verified assistance to almost 2.5 million internally displaced persons, reduced the burden on social workers, and the state gave a powerful tool for analyzing and monitoring the social protection of such a category of citizens.

Ministry of Social Policy of Ukraine
Year of implementation