Unified Information System of the Social Sphere
Customer
Ministry of Social Policy of Ukraine
Years of implementation
2021 - present
Industry
Govtech
Services and solutions
The Unified Information System of the Social Sphere (UISSS) is a comprehensive system designed to automate all areas of social support provided by social sector institutions within a single information environment and technological platform.
UISSS was developed as part of the Social Sphere Digital Transformation Strategy, approved by the Cabinet of Ministers of Ukraine in October 2020. The project launched in pilot regions in 2021, and since 2022 the system has been operating nationwide.
As of July 2025, UISSS covers:
- 17 types of social assistance programs
- 12 data exchanges with state registries and systems
- Integration with Diia (for applying for IDP assistance and child adoption benefits)
- Digital modules: social services, case management, and E-potential
- Launch of the Ministry of Social Policy’s Social Portal for remote interaction with citizens
The system is in use across all regions of Ukraine, with over 15,000 social sphere professionals as active users. UISSS continues to evolve, adapting to new societal and governmental needs.
Key Concepts of UISSS:
- The Unified Social Registry as the system’s information core
- Standardization of social sector technological processes
- Extraterritorial principle of citizen service delivery
- Maximum digitalization of services
- Centralized payment processing
- Business process reengineering
- Capability for geographically distributed application processing
- Creation of a Unified Electronic Archive of the Social Sector and implementation of retroconversion technologies
- Data exchange with other state resources
- Centralized and real-time monitoring and control
- A single technological platform
UISSS is built on modern technological solutions, drawing on Medirent’s decades of experience.
System Architecture
UISSS consists of over 30 general and specialized subsystems, including:
- Unified Social Registry
- Unified Social Processing subsystem
- E-Budget subsystem
- Social Treasury subsystem
- Social Support Beneficiary Verification subsystem
- Data Exchange subsystem with information interaction entities
- Remote Notification subsystem
- Centralized Technical Support Service for social protection institutions
- Administrative subsystem
- Reference Books and General Registries Management subsystem
- Electronic Case Management
- Registry of Social Services Providers and Beneficiaries
- Analytical subsystem
- Data Exchange with state information resources
- Other specialized subsystems
To ensure system operation, a dedicated Data Processing Center was built based on Oracle solutions. Additionally, UISSS features a comprehensive information security system certified by state authorities.
International Recognition
- EUROPEAN SOCIAL SERVICES AWARDS 2023: UISSS was recognized as the Best Project in Social Service Delivery in Europe for its technological solution enabling the assignment, calculation, and payment of housing assistance to internally displaced persons (IDPs).
- ZERO PROJECT 2024: For its innovation in the field of inclusivity, UISSS was honored with the Zero Project Award 2024.
- STAAR 2024: An international study on the Socialprotection.org platform recognized UISSS as an example of successful digital transformation in social protection and a valuable model for other countries.
LLC "RPE "Medirent"
Ukraine, Kyiv city,
86-D Kazymyr Malevich str.
