By 2026, 70% of governments will be using AI to augment human administrative decision-making. This interesting statistic was just one of many we heard during Microsoft's interactive session at the European Social Services Conference 2024 (ESSC).
Speakers Greg Wilson, Chief Technology Officer Worldwide Government Industry, Microsoft, and Eric Basha, Director, Business Strategy Worldwide Government Industry, Microsoft, shared numerous useful insights. One of the main topics of the session was the issue of overworked social workers. Microsoft speakers demonstrated how AI can make their work more productive and efficient. Thanks to new technologies, social workers can focus on important aspects of their work by delegating routine tasks to AI.
Another important aspect was the use of new generation virtual agents. They help the public access vital information and services around the clock. This is especially relevant in conditions when every minute can be crucial.
Real-life examples and innovative solutions provided us with many ideas to implement in our projects. We thank the speakers for their valuable knowledge that inspired us to new achievements in the field of social services. Follow our updates - we will tell you about the insights we gained at ESSC 2024 and how they will help us in our future projects.
